Shipping
We offer free USPS Standard Shipping for orders over $25.00 (pre sales tax). We currently ship only to address in the USA. Most items will be shipped within 24 hours or one business day after the order is received. Items may be temporarily out of stock, if so we will send you an email.
Free Shipping – Orders over $25.00
Free USPS Standard Shipping over $50 dollars per shipping address; or per recipient. You will receive free shipping on items being shipped when $50 dollars or greater has been spent for each shipping location or recipient. Please allow 5 - 9 business days for delivery from the date of shipment. US addresses only.
UPS Ground Shipping: $6.95
Please allow 3 - 5 business days for delivery from the date of shipment. US addresses only.
UPS 2nd Day Air: $19.95
Please allow 2 business days for delivery from date of shipment. Available for US addresses only. Must place order before 2:00 PM EST for same day shipment.
Returns, Exchanges and Cancellations
At Silver Mountain Jewelry, your satisfaction is very important to us.
Within 30 days of receipt of your order, you may return or exchange any unworn jewelry in its original condition along with its original packaging for a full refund less shipping costs. We can only refund shipping costs if the return is a result of our error.
Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment. Please use our return form shipped with the order and return to the address listed on the return form. If you are missing your return form, please contact SMJOnlineOrder@gmail.com
You may also return online orders to our Silver Mountain Kenwood Towne Centre at 7875 Montgomery Rd. Cincinnati, OH 45236 for exchange or credit.
Refunds are issued only for returns by mail.